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Ayan Sarkar
April 8, 2022

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The pandemic has led people to gain every service in their footsteps even after maintaining their social distance. Everything, from tiny items to large ones, can be delivered right to you. With the contactless home delivery option being the new normal, people are enjoying things within their reach without having to face the trouble of even stepping out of their homes.

Among the many businesses that have experienced a great surge during the pandemic and even continue to do so, is Food Delivery App!

Going to a restaurant and eating with your family or bringing food back home was something we all have done. This was a part of our life. But with Covid-19, this part went on missing. Each one of us found it difficult to connect with each other and enjoy the delicious recipes of our favourite restaurants.

Restaurant businesses also started to suffer the consequence. With no visitors or customers, a business cannot survive. That’s when the Food Delivery App came to the rescue!

With these services, you can now enjoy the sumptuous cuisines from your favourite restaurant or even try a new one, right from your home!

On-Demand Food Delivery Is A Growing Business

Living in the digital era, businesses are bound to go digital. It makes their customer’s life easier, and more convenient. Unlike before, people today are involved in so many different activities that they are left with almost no time for most of their everyday chores, especially cooking!

The best option for them is to seek out immediate help. And what’s better than mouth-watering cuisine delivered to you at a reasonable price?!

The concept of food delivery is nothing new, but it gained a strong foot in the market in recent years, especially during the pandemic. Watching a movie, or binging a show and relishing the freshly delivered food from a restaurant is an amazing experience. And people have got hooked on it!

The consumer demands for the food delivery app and its use are on a rise. The market is beaming with significant opportunities. According to a source, the revenue of this sector is expected to be around 96,864.4 million USD in 2024.

So, if you are looking to start your venture in this sector, this is the right time for you. Start now and make a mark before you have a new competitor in the market.

Why Do Customers Prefer Food Delivery App In The Current Times?

Customers love food delivery apps. The above statistics have also proved how fast is the market expanding. But why do customers prefer the food delivery apps so much? The answer is simple! It has become a part of many people’s life.

But if you are looking for more specific reasons, here we have some for you:

  • It’s Affordable- Placing an order through a food delivery app makes it easier for the customers to save their time and effort. Restaurants give them their desired food items at a discount rate, which again is pocket-friendly for them.
  • Wide Variety to Choose From- Instead of looking at one menu from one restaurant, the customers can check out the menus and offerings of different restaurants at the same place. Variety is what they prefer.
  • For Non-Cooks and Remote Areas- The food can be delivered even to remote areas, which makes it more demanding. And it is needless to say that people working from home or who are non-cooks, see the food delivery apps as a blessing for them. They can order whatever they like, whenever they like.
  • Safety Concerns- One of the most important reasons why the demand for food delivery apps has increased in recent years, is because people are concerned about their safety. Food delivery apps ensure safety and hygiene to the customers by handling and delivering the food safely.
  • Online Reviews- Word of mouth promotions are now happening through social media. As people get more positive reviews about a restaurant from their peers, they get interested in trying out the restaurant or the dish. And the best place to order it is through the food delivery app!

Top Features That Make Your Food Delivery App A Success!

If you are looking for delivering a food delivery app, you ought to be aware of the game first. Make yourself acquainted with the wide opportunities available and how you can grab the market potential. The first thing that you need to do is get updated about the kind of app that you need and everything about app development. Hire an excellent team who can guarantee to deliver the best food delivery with their understanding, creativity and expertise.

Before going into any kind of details about the features your app must have, let us inform you about the different segments or in some cases, three different apps that your food delivery order business must-have.

These are-

  • An App used by the customer.
  • The delivery person’s app.
  • Admin panel for you.

It is with the help of the trinity that you can make a perfect and smoothly functioning food delivery application. Now, let us dive a little deeper and start looking for the features that your app should consist of.

1.Push Notifications

One might have a number of food delivery apps on one’s phone. It is understandable as there is no dearth of the same. But if you wish to stand out from your customers, the best thing that you can do is integrate the feature of push notifications into your app. It is a smart way for the customers to stay ahead of their rivals and always be visible to their customers. “Out of sight, out of mind” is quite common in this field, don’t let this happen to you!

2.GPS Tracking in Real-Time

GPS tracking is an essential part of a food delivery app. Real-time tracking and updates are the need of the hour for every customer. This feature is used by businesses to deliver an outstanding customer experience. Many businesses also advertise their real-time tracking abilities as one of their USPs. And people are interested in it. They use the app to check the location of the delivery person.

3.Delivery Person’s Contact Information

Showing the tracking of one’s food delivery is definitely a great idea to keep the impatient customers to your business. But you might face a backlash if you don’t provide them with the delivery person’s contact information. Let’s suppose, if a customer can track his/her food being in the same area/location for a long time, they can call on the delivery person and be rest assured that the delivery will reach them. In this case, if the number is not provided and the customer has already made the payment, you will lose a good customer and your brand name too.

4.Schedule the Orders

Order scheduling is one of the features, which very few of your competitors have integrated within their site. But we highly recommend you do so. Order scheduling allows the users to order the food ahead, whenever they want it to be delivered. Imagine if you are staying out late, but you know you’ll have to wait for around 30 to 40 minutes to get your food order. The situation can be frustrating. But what if you can schedule the order, it can reach your home by the time you reach there. Perfect time and a happy ending!

5.Simple Payment Methods

Payments play an essential role for any business- be it online or offline. Make the payment methods simple and fuss-free. If a customer faces any issue during the payment, it is very unlikely that they will try again. Hence you have to make your app a place where all kinds of payments are acceptable. Users should have the choice to use either Google Pay, Amazon Pay, PhonePe, UPI ID, Mastercard, Debit Card, Credit Card, Internet Banking or even COD. Make your app compatible with multiple payment gateways.

6.Search Filters

If you can give a good search filter the customers can find it easy to look for the items they want. The best part, they appreciate a good search filter. They have the freedom to choose the eateries that are close to them or that offers the kind of dishes they are looking for. Even there should be a filter for price, distance and ratings.

7.Integrate Social Media

Social media is a hub of customers for businesses. Integrate social media platforms within your app and see how magically it transforms your business. You can get a lot of organic exposure through social media. It also allows your customers to share their reviews and photographs with peers. It is a great way to increase the sales of your business and make a huge number of people aware of your business.

8.Order History

Make their order history visible to your customers. They might like to have something that they had ordered previously. Many of them tend to forget the name of the cuisine of the restaurant that they had ordered earlier, so the best way to again have the mouth-watering taste in their mouth is by visiting the order history. All their previous orders should be displayed in the app.

9.Profile Customization and Registration

Give your users the liberty to create a profile, register in your app and customize their profile as they wish. Another feature that you can integrate within your app is to show them the orders, foods or restaurants, according to their preference or based on their previous search or order. Delivering customized options makes the customers feel connected with your business.

10.Ratings and Reviews

Don’t forget to add ratings and reviews to your food delivery app. It is one important aspect that you must never skip. This enables the customers to review and rate their favourite food and restaurant. These feedbacks prove to be quite fruitful and essential for your business. It gives you a thorough understanding of your customer’s preferences and needs. The more you know them, the better you can serve them!

Food Delivery App In Action

Build the app with amazing UI/UX design and ensure to create a significant impression on the minds of your customers. For being in the food delivery business, you can never rely on ready-made solutions. Go for customized design and development services and have a distinctive identity for your business even in this competitive market.

Improve your sales and gain customer loyalty with your food delivery app. The right app with the right features can help you shine bright. If you are planning to invest in the food business, this is the best time for you. Turn your idea into a profitable business platform and thrive diligently.

Get in touch with our expert team of app developers and fulfil your requirements. We are known for our excellence in providing the best services to our users.

Ayan Sarkar

Ayan Sarkar is one of the youngest entrepreneurs of India. Possessing the talent of creative designing and development, Ayan is also interested in innovative technologies and believes in compiling them together to build unique digital solutions. He has worked as a consultant for various companies and has proved to be a value-added asset for each of them. With years of experience in web development, product managing and building domains for customers, he currently holds the position of the CTO in Webskitters Technology Solutions Pvt. Ltd.