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Whenever you want to make a phone call, access live chat or send emails, you will be communicating with the customer support team of a company. These people help you efficiently to solve the problems and challenges to make the best use of the product and the service of a company. To provide customer support CSRs (Corporate Social Responsibility) consistently put the need of the customers to resolve their problems.

Email List is a set of a database of email subscribers who have accepted to receive promotional messages from your organization. If you are having an online store and want your store to become demanding among the customers, then you need to build an email list. Among all the list building strategies, each one is not relevant to online retailers.

In this rapid digital era, new technologies have given ample scope to transform the base of the market by creating new challenges every single day. It has changed customer experience by operating models and establishing a whole new work environment. With the emergence of scope, scale and complexity of the business, new technologies have developed at an exponential rate.

“It takes twenty years to build a reputation and five minutes to ruin it. If you think about that, you will do things differently.” Warren Buffett. Customer touchpoints are those points of contact in which business interact with the customer. It includes the moment when you first interact with your customers to build a relationship with existing customers. In a physical retail shop, a witty shop assistant can elevate interest among customers and make them buy their products.